The Evolv Difference
We’ve done more than just combine selection science and automation technology. We’ve built a comprehensive hiring management solution that is differentiated in three core areas:
First-of-its-Kind Call Center Selection Science Content
- Our content is grounded in theory, yet is empirically-proven
- Provides significant insight into applicants’ attributes, abilities, motivation and job fit
- Generates results based on thorough, continuous job analyses and validation
- Maintains job-relevance for today’s varied call center environments
- Tailors solely to your call center environment and specific call center positions, through continuous optimization that uses real “live” data from your call center environment
Continuous Optimization
Our commitment to the continuous improvement and optimization of our solution makes Evolv stand out from the rest. Examples of ongoing improvement include:
- Improving our assessment content and optimizing scoring algorithms over time via true, closed-loop analytics with every one of our clients
- Pulling agent performance and retention data directly from client systems and rigorously analyzing the outcomes to identify key trends for further configuration of our screening mechanisms
- Ensuring that every single hire made through the Evolv platform results in powerful data for use in demonstrating the correlation between our selection science content and performance and retention improvements
- Rotating in new content while removing older, less-predictive content to reduce the impact of applicant gaming or cheating
- Utilizing fresh, evolving content so as to provide the ideal alternative to more common “static” assessments that were developed at a single point in time
Call Center Specific
Our approach is an inch wide and a mile deep. We focus solely on call centers. Specifically, our offering, company and expertise are all squarely aimed at driving measurable business improvements in inbound and outbound contact center operations. We know that the success of an outbound agent is driven by different skills and attributes than that of an inbound agent – and our Evolv solution was built to identify these nuanced relevant skill sets. We help our clients by identifying the best available agents for their environments.
