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“The key benefits from the Evolv solution have really been the retention rates, which have been in excess of 75%, and the performance, which has been 65% better than that of our non-Evolv agents. Also, we’ve had tremendous candidate flow coming in, and the Evolv agents have ramped up about a month faster than non-Evolv agents. If I was advising someone running any kind of call center, I would say go directly to Evolv, do not pass go, and engage them. You’ll be incredibly happy and satisfied with the results and their performance.”
John Kunysz
CFO, SVP Business Development
Kadent Corp.
“In our tech support call center, we seek an extremely high caliber of applicants and then invest significantly in training and developing the people we ultimately hire so that they can serve as expert ambassadors for our organization. Given the time spent on training and on-going development, retention is critical for our organization – candidates identified through the Evolv solution have significantly improved our retention.”
Kevin Hart
CEO
Managed Systems Inc.
“We have seen firsthand how the Evolv assessment science can identify top performers – after having evaluated our existing agents, their solution was able to identify the top, medium and bottom performing agents in our facility. Identifying top agents from the hundreds of applicants we receive for each requisition, drastically impacts our top line.”
Call Center Executive
CheckCare
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