Solution Overview
We developed Evolv On-Demand’s call center hiring management solution to help you optimize business performance by immediately identifying and hiring the best agents for your company.
We offer the Evolv solution via the Software-as-a-Service model, allowing you to utilize the benefits of a comprehensive hiring management platform and best-in-class hosted architecture, support, security and maintenance.
Evolv’s On-Demand Software Solution
- Features a fully-automated sourcing, selection and hiring platform—moving and managing applicants from the time they click on a job posting to the day they’re on-boarded
- Requires only a single, online interaction for job-seekers to apply
- Contains job applications with built-in targeted, web-based behavioral and skills assessments
- Powered by call center-specific, job-relevant selection science content, developed by industry-leading PhD I/O psychologists
- Evolves based on the continuous validation of content with actual agent performance and retention data from every client user
The Immediate Benefits of Implementing the Evolv Solution
- Quickly and easily acquire more productive agents, who are more likely to stay in their jobs longer
- Reduce your average hiring timeframe from weeks to days
- Reduce subjectivity and bias in hiring
- Improve the consistency and legal defensibility of your hiring process
- Avoid time spent evaluating non-qualified applicants, and only review pre-screened candidates – in real time
- Benefit from critical pre-hire profiles of each applicant
- Quickly identify applicants with the greatest potential for the specific agent role you wish to fill
- Gain access to the highest-potential applicants, and act quickly to schedule them for immediate interviews or job offers
- Increase your company’s tax credit capture for eligible applicants
See the Results page for more information.
What is Selection Science?
Selection science is a scientifically-designed selection process that screens job applicants for desired traits and characteristics. It’s built to maximize the accuracy and effectiveness of identifying which of your job applicants will make the best employees. True selection science provides indispensable, closed-loop feedback of actual employee performance that refines and improves the applicant selection process.
