Contact Center Solutions
Challenge D: Reduce Talent Attrition
Turnover of frontline talent is inevitable – but not uncontrollable. With Evolv’s Talent Intelligence, you will significantly reduce critical attrition drivers such as poor job fit and misaligned job expectations.
By identifying the talent that has the right behaviors, personal attributes, motivations and skills to stay and excel in various roles, Evolv stabilizes your operations, reduces hiring and productivity costs, and helps you maintain consistent quality in your customer interactions.
Evolv Impact: prior to calibrating and launching the Evolv solution for a global service organization, Evolv obtained the attrition outcomes from the client’s Human Resource Management System for 30,000 hires over the 3 years leading up to Evolv deployment.
In analyzing the data, Evolv identified a unique form of survival rate analysis that utilized daily attendance outcomes to predict the following day’s likely terminations and quits. This essentially enabled Evolv to see the future real-time, as the solution was being implemented, to reduce attrition on a daily basis.
Captives
Keep your operating structure lean while ensuring consistency in the customer experience you provide.
Outsourcers
Your clients pay close attention to your attrition. It hurts your reputation and ability to deliver and may be causing you to incur financial SLA penalties.
Other Solutions for Contact Centers:
- Challenge A: Improve Your Brand
- Challenge B: Boost Your Bottom Line
- Challenge C: Boost Talent Performance & Productivity
- Challenge D: Reduce Talent Attrition
- Challenge E: Increase Hiring Efficiency
- Challenge F: Reduce Hiring Costs
- Challenge G: Meet Hiring Ramps
- Challenge H: Add Certainty to Operating Outcomes
- Challenge I: Identify Opportunities & Quantify Results



