Solutions

You know they’re going to happen. Hiring ramps are a constant challenge for contact centers. The combination of frequent product launches, changes to marketing programs and ongoing agent attrition makes that challenge harder to meet every quarter. And when hiring happens quickly, speed often widens the gap between the goals of those doing the hiring and the goals of those in operations.

But speed doesn’t have to bring pain. Evolv’s Selection Science with automation technology will get you ramped up as quickly as your forecasts demand without sacrificing the quality of candidates or the accuracy of your selection process. So you’ll have the best talent that will succeed for you in the long-term – and you’ll have them now.

Evolv Impact: in supporting this client on a number of high-intensity hiring ramps, Evolv leveraged its “Ramp Predictor” to determine how other Evolv clients had completed hiring ramps in similar labor and demographic markets. Evolv tapped into its Evolv Network to predict when hires needed to be made and how and when levers should be pulled. For instance, three top-of-mind but counter-productive applicant sources were eliminated altogether prior to ramp.

The client, which had historically been highly reactive to hiring needs and processes, was able to anticipate hiring flows to meet its demands ahead of schedule and to successfully service additional business. This client completed its ramp in 25% less time, which contributed to top-line revenue growth of nearly $1 million from this ramp alone.

Captives

Support your internal business partners by flexibly staffing your programs with the best available talent.

Outsourcers

Deliver on your client promises by adapting to fluctuating call volumes and new program launches.