Evolv Reduces 60-day Attrition by 60%
The customer support organization for a Top 3 telecom brand was searching for a way to improve early retention of frontline talent. It was finding that a large portion of its workforce was leaving during their first 60 days of employment, with a significant number of first-day quits and training quits. This behavior was adversely impacting the company’s bottom line as these trainees never graduated to production employees.
With a heavy focus on providing applicants with a realistic preview of the job, Evolv rapidly developed and deployed a configured solution for this client. In this effort, Evolv introduced a customized, Flash-based animation component directly in the job application to highlight items such as chat multi-tasking and the need to perform real-time research while interacting with a customer.
By asking the right questions to determine long-term job fit and by more firmly aligning job expectations with job realities, Evolv helped the client reduce 60-day attrition by 60%.
Evolv's P&L Impact: over $13 million during the investment period, with savings of $440 per person
