Contact Center Solutions
Challenge C: Boost Talent Performance & Productivity
Better talent performance and productivity have far-reaching effects on your business. But how certain are you that you’ve assigned the most suitable reps to the programs that best fit their abilities?
Evolv’s configurable solutions help you identify the talent that will perform most effectively for each of your job types, programs and geographies. And when your talent fits the job, you’ll enjoy better customer interactions, better customer relationships, higher sales rates, more cross-sells and up-sells, and lower operating costs.
Evolv Impact: a leader in third-party revenue generation had two hourly positions based on different skill types. The client traditionally placed new hires in one group and promoted talent to the second group based upon tenure and experience level.
By scientifically determining the distinct behaviors, traits and skills required for success for each position type, Evolv drove a realignment of the client’s workforce. The result was an increase in hourly productivity, with average revenue per employee increasing from $15,000 to $25,000 per month.
Captives
Nurture a more satisfied and loyal customer base while also improving operating efficiency.
Outsourcers
Your clients closely benchmark you against your competitors. Stand out from the pack.
Other Solutions for Contact Centers:
- Challenge A: Improve Your Brand
- Challenge B: Boost Your Bottom Line
- Challenge C: Boost Talent Performance & Productivity
- Challenge D: Reduce Talent Attrition
- Challenge E: Increase Hiring Efficiency
- Challenge F: Reduce Hiring Costs
- Challenge G: Meet Hiring Ramps
- Challenge H: Add Certainty to Operating Outcomes
- Challenge I: Identify Opportunities & Quantify Results



