Client First

Introduction to Client First

At Evolv, our approach to driving meaningful business impacts isn’t just about science, technology, data and analytics. It’s also about our expert client service team partnering with you to drive ongoing business impact.

Evolv’s Client First account management approach to client engagements is simple, straight forward and easy to understand. We don’t try to convince clients that they need something that they don’t. We don’t deal with the generic. We don’t deploy a solution and then walk away, or put the responsibility on clients to chase us for information or engagement.

Instead, we act as strategic business partners. We engage clients in discussions on what really drives their success – in their specific competitive marketplace situations. We listen and collaborate to customize your solutions. We communicate and engage across all organizational levels to align expectations and get internal business partners on the same page. We stay accountable by proactively sharing hard data and driving meaningful dialogue on what’s going well and – more importantly – where we can all improve. Client First ensures that expectations are met and never misaligned.


Client First - A Deeper Dive

Evolv Client First is a client-centric philosophy and discipline that is designed to drive the required actions day-to-day to ensure that each client partner benefits from the Evolv solution and relationship. Client First is all about real-time communication and aligned action to deliver measurable outcomes based upon each client’s needs, self-perceptions and preferred engagement methods.

All of Evolv’s resources, actions and efforts are organized around the following: delivering on client needs; meeting and exceeding client expectations; understanding and managing client perceptions throughout your organization; and driving client satisfaction and loyalty.

Key elements of Evolv’s Client First framework:

Living Client First

As an Evolv client, expect to be engaged in recurring Business Optimization Reviews (“BOR”). Evolv convenes BORs with executive sponsors and client stakeholders as often as monthly or bi-monthly, depending on the preferences and business needs of each client.