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About UsEvolv On-Demand was founded by a team of former call center executives, selection science specialists and seasoned enterprise software professionals. Our experience and expertise are focused solely on delivering measurable business improvements for clients through more effective call center hiring management. The theory behind Evolv is simple: intelligent vetting and data-driven sourcing, selection and hiring can produce measurable, successful outcomes in the call center. These outcomes, in turn, ultimately drive quantifiable operations success throughout the enterprise. Evolv’s first client engagement, in 2006, was for the blended inbound/outbound call center of a large healthcare company. Nine months after the implementation of our solution, turnover had been cut in half while agent productivity had doubled. Each day since our first successful engagement has been marked by a pursuit to continuously improve upon the accuracy, insightfulness, robustness and scalability of our comprehensive call center hiring management solution.
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